Refund policy
Because our products are food meant to be eaten, we cannot accept returns of opened or partially consumed items, for hygiene and safety reasons. We do, however, stand fully behind every box that leaves us.
We'll replace or refund if, on arrival, your order is:
- Damaged in transit
- Defective or spoiled
- The wrong item
- Past or too close to its best-before date
How to claim: email us at care@kelaur.com within 48 hours of delivery with your order number and clear photos of the product and packaging. Once we confirm the issue, we'll send a free replacement or issue a full refund — your choice.
Refunds are made to your original payment method within 5–7 business days of approval. Shipping charges (if any) are refunded only where the fault was ours.
Not eligible: opened or consumed products, items reported after the 48-hour window without evidence, or damage caused after delivery.
Questions about an order? Write to care@kelaur.com and we'll make it right.
KingLeigh Nutrition Private Limited · Registered office: 112, SF-2, Narendra Nagar, New Sanganer Road, Shyam Nagar, Jaipur, Rajasthan – 302019 · GSTIN 08AANCK0815D1ZQ · care@kelaur.com · +91 99292 60000